Natalia Ferrari
Natalia Ferrari
Marketing Assistant at IDENTICx. Teacher and freelance writer with a passion for books.
Wrote 6 posts
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Doppler satisfaction survey
Are your customers satisfied with your product or service? You may think that all your marketing efforts should be aimed at getting new customers, but wait. For your company, those users who have already chosen you and continue to place their trust in you are also important. What does achieving their satisfaction mean ? Find out in the following post!
The Key: Feedback and Added Value
Today’s consumer is much more aware of their power, is less loyal to brands and does not hesitate to ex database d press their emotions through the multiple communication channels that technology offers today.
Therefore, it is essential that companies redouble their efforts to sa average worker spends around hours tisfy it , providing added value in each of the areas that make up the consumer experience of their product or service .
Adding value means adding attributes and experiences to your product that go beyond the basic need it satisfies . This will involve making an effort to listen to your customer and improve each of the instances in which your customer interacts with your brand, exceeding their expectations.