Up many possibilities in communication especially regarding urgent matters that couldnt wait for successive phone . Calls or emails not only does it give your brand a new platform but it . Is also an opportunity to gain an edge over competitors aside from bringing customer service . Closer to your customers and leads social media can take your business to different heights . By providing accessibility and a wider reach here are only some of the benefits of . Social media customer service in the early days of the internet email made written correspondence .
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