Employees want to feel like their agency values their work and considers them a member of the team. Dr. Carson described his own experience on the board of Costco for over 16 years. “They really look out for their employees with little turnover and shrinkage because people feel like they are part of the organization,” Carson said. Keep an eye out for high performers.
Good leadership can include knowing
Your individual employee’s’ strengths and weaknesses. Pay attention to the people who are working hard and show them you appreciate them. “It’s all about who you have around you,” Carson said. You want to invest a significant amount of time to find the best people because you know they will work hard. This also helps build a good team that you know you can rely on.
As a leader, you can act as a mentor,
Where individuals know they can come to you. “When we start grooming someone you start thinking years ahead what experiences they will overseas chinese in canada data need and you do what you need to do to get the experience they need,” Carson said. Overall, good leadership comes from knowing how to make you and your team successful.
This involves being able to find people
Who are willing to put in the work and are flexible instagram – there is already with changes that may occur in their organization. Above all, leadership comes from sharing your passion for what you do. “It’s a matter of making sure that people understand what it means to be a public servant and that it’s a real sacrifice,” Carson said.
As consumers, the customer experience
Make or break our view of an organi. Ization. Citizens want to engage and access services at a time that is convenient for them and in a manner that fits their individual needs. Service expectations are increasingly growing and agencies must lev. Ierage new technologies to meet this demand. In a recent analysis, GovLoop surveyed nearly 150 governmen tg data t employees to gather information on how technology can help federal agencies imp. Irove the customer experience.