Risk management, what should we know about identifying customers with a risk of falling?
Management
What is risk management?
Risk management refers to the process of identifying, evaluating and controlling risks and threats related to a specific project, organization or activity. The main goal of risk management is to reduce the possibility of negative events and their impact on the organization’s goals.
Identification :
Determining what risks may affect the project or organization.
analysis : evaluating the severity and probability of each identified risk.
assessment : comparing risks with relevant criteria and deciding on their prioritization.
response planning : developing strategies to reduce, transfer, accept or avoid risks.
Monitoring and control : following up and checking the risks and the effectiveness of the measures taken to manage them.
Risk management can be used in various industries such as finance, insurance, construction, information technology and healthcare.
What stages does risk management in the field of sales and customers include?
Risk management in sales and customers telegram number list means identifying and controlling risks that can affect customer relationships, sales, and revenue. Risk management steps in this field are:
Identification of risks :
Identifying risks related to customers (such as non-payment, customer dissatisfaction, changes in needs).
Identification of market risks (competition, change in market trends).
Risk analysis :
Evaluating the probability of occurrence of each of the risks and their impact on sales and relationships with customers.
Identifying different customer categories to prioritize risks (key customers, new customers, loyal customers, etc.).
Risk assessment :
Comparing risks with business performance measures such as revenue, profit and customer satisfaction.
Determining priorities in based on their impact.
Risk response planning :
Developing strategies to reduce risks (such as validating customers, diversifying products and services, establishing close relationships with customers).
Establish support programs and after-sales services to increase customer satisfaction.
Supervision and control :
Follow up and evaluate the effectiveness of strategies and modify them if needed.
Collect and analyze data from surveys, customer feedback while physical become and sales to identify new risks and changes in existing risks.
Education and culture :
Training sales and customer service teams about thailand data and its importance in transactions and relationships with customers.
Promoting a culture in the organization that emphasizes the importance of and responding tothe needs and expectations of customers.