Today, high-tech technologies are available on the market to provide a variety of services. Let’s use the IP telephony segment for companies as an example. Imagine a scenario in which a company has two or more units, regardless of their location. In these cases, technology provides a variety of solutions, such as those list below.
Mobile branch
Regardless of the user’s location, it is possible to use their smartphone or computer to make and receive calls over the internet.
Branch-to-branch connections
All extensions make calls within and with the great ease of dialing just the destination extension.
Centraliz managementFunctional reports contain relevant information about calls made and receiv by each extension, sector, cost center, unit and even all extensions in the system. Of course, these reports follow a hierarchy and have restrictions on access to the information.
Centralization of services
Here, it is possible to rirect calls from each of the units to cash app data a single location. In this scenario, the interconnection between them, via IP telephony, combin with call center management software, guarantees high productivity and ruces the volume of resources ne, freeing up some employees to perform other activities.
Many companies for example
Centralize customer service in a unit in the interior of the country due to the ruction in operational costs involv. “In this example, the customer can call a local number in São Paulo (area code 11) and be answer by an operator in Minas Gerais (area code 35), making this scenario completely transparent to the customer,” explains Daniel.
Decentralization of services
Just as there is the possibility of centralizing services, for some what is content marketing? operations it may make sense to decentralize . This is the case when service in one of the units is unavailable The data network itself and the call can bee review b forward to another unit in order to facilitate the necessary procures.