Adherence to standard operating procedures, merchandising programs, health and safety guidelines and loss prevention protocols is critical to the success of a retail business.
operate more efficiently and provide a better customer experience. But with so much going on, just publishing the standards doesn’t guarantee they’ll be implemented, at least not to the extent they should be.
Engage frontline employees
Hospitality and retail brands need to save time and reduce costs by implementing programmatic and brand standards. Execution is key.
a cloud-based application for automating audits, action plans and tasks. Deploy and validate brand standards, tasks and remedial actions on sites with ease. Get real-time reports, signatures, videos and photo verification.
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Store employees and franchisees are involved in the measurement. Only 5% of employees say they fully understand their company’s business strategies or what their company expects them to do to help achieve company goals.
It is important to train your front-line and customer-facing employees on business goals and expectations. From there, measurement reinforces organizational standards and best practices to ensure frontline workers continue to achieve company goals.
How to measure
HQ members the opportunity to speak with store management and employees. Audits also help you find out what is really happening in your stores.
But remember that District/Regional israel whatsapp number data Manager visits are not just about checking stores, they are checking in stores. Ask questions, actively listen and see where you can offer resources to help stores not only meet their KPIs, but exceed them.
Set priorities
Different stores and franchisees have different priorities based on their experience. In some cases, this can lead to stores ignoring basic operating standards. Implementation of measurement procedures ensures that all stores execute brand standards in full, on time and in all locations.
Ask stores to do their own audit
Using a retail audit platform like Bindy allows you to request a store audit. Create customized checklists for operations, loss how we are going to optimize our cash flow in 2024 prevention programs or merchandising with clear instructions and photos of best practices.
Additionally, use bullet points and mark certain questions as critical to alert the store to key operational bw lists practices. Request a tour with mandatory photos to verify the execution.